‘Digital Eavesdropping’: Unilever Seeks to Capitalise On Vaseline’s Viral TikTok Trend.
First identified more than 150 years ago within a Pennsylvania drilling site, the humble pot of Vaseline might not appear as an clear candidate for online content feeds.
However, its rise as a popular subject on TikTok has thrust it into the lead of an marketing transformation, where major corporations are investing heavily in content creators and putting fewer resources into marketing items in traditional media.
A Journey from Drilling to Digital
The petroleum jelly was first manufactured in the 1870s by chemist Robert Cheeseborough, who observed drillers applying to their skin with a derivative of drilling. Currently, a wave of content from users have chronicled its broad application in “life hacks”.
Promoted as a solution for polishing footwear or extending perfume longevity, and also a remedy for squeaky doors. Users have even applied it to combat the nuisance of chip seasoning clinging to fingers.
Leveraging the Buzz
Detecting the product’s new life online, executives at the multinational boosted the tips by asking their own scientists to test them and letting the content creators in on the results.
Claims that Vaseline reduced the sting of chili on the mouth were validated. This was also the case for ideas it could prolong perfume and rejuvenate purses. Claims that it would bleach teeth or extend lashes were debunked.
A Plan Built on ‘Social Listening’
Billboards and TV ads would once have dominated Unilever’s advertising drive. Yet this viral episode has persuaded leaders to dramatically increase investment in content creators.
This observation of social channels to inform business strategy has been labeled “social listening”. Unilever's CEO, newly named, has suggested it is aiming to spend a full fifty percent of its huge ad budget on social media content.
Shifting to Modern Engagement
Selina Sykes, who is spearheading the social media effort, said the company was merely adjusting to novel methods of engaging audiences. She said interacting online “without spoiling the atmosphere” was essential.
“How can companies join discussions credibly? This remains our core objective as brands, since the era of community gossip and discussing household products.
“There’s this moving away from a one-to-many model, where we would just send out ads … Now it’s many conversations, many communities. The evolution of platform algorithms means that these communities feel niche, but they’re not.
“Having your brand advocated by other people, talked about by other people, this builds credibility and connection. Content makers are key. This word-of-mouth strategy is being amplified.”
A Fundamental Consumption Turn
The approach indicates seismic changes taking place in media consumption, with the youth demographic devoting greater hours to social media platforms than television, magazines or radio.
The transition is visible in declines in traditional media advertising. In the UK, advertising income for primary networks have dropped substantially in real terms since 2019.
Influencer Marketing Expansion
It also reflects a media convergence as corporations essentially turn into content studios, collaborating with numerous influencers to boost their products.
An industry expert from a leading agency said: “Naturally, an exodus of attention out of certain traditional media outlets and their time is increasingly on digital video and image apps than they are consuming linear broadcasts or printed matter.
“A lot of brands are telling us people trust recommendations from the individuals they follow compared to commercial messages. That’s a consistent trend.”
He noted companies can reduce costs by focusing on influencers over large-scale legacy ad buys, which also allows them to tweak their content more easily to gauge performance.
The approach is growing. Advertising spending on digital creator partnerships is increasing four times faster than total media spending. Across the United States, it has over doubled since 2021 and is forecast to attain substantial figures in 2025.
Traditional Media's Continued Place
Despite the huge changes, executives said they believed broadcast ads retained significant importance to play, as TV channels continued to possess the influence to drive countrywide discourse.
The executive noted: “Among the most effective advertising investments is still events like the Super Bowl. It's not a matter of networks declaring: ‘Our relevance has faded.’ The focus is on who seizes focus … I believe there is absolutely a role for them.”